Below are frequently asked questions, you may find the answer for yourself

Navigating the world of exports and international trade can be challenging, but we’re here to help. Whether you're a first-time exporter or an experienced seller, this FAQ section is designed to address your queries and guide you through the process. From registration and product listings to payment and shipping, we’ve compiled the most common questions to make your experience with India World Exports seamless and efficient. If you don’t find what you’re looking for, feel free to reach out to our support team for further assistance.

1. General Questions

India World Exports is a B2B platform that connects Indian exporters, manufacturers, and suppliers with global buyers. It provides a comprehensive marketplace for businesses to showcase their products and services to an international audience.
The platform is open to Indian manufacturers, suppliers, exporters, and traders. International buyers can also use the platform to source products from India.
Basic registration and access to the platform are free. However, premium services such as featured listings, advertising, and advanced analytics may require a subscription or fee.

2. Registration and Account Management

To register, visit the India World Exports website and click on the "Register" button. Fill in the required details, such as your business name, contact information, and product categories. Once verified, your account will be activated.
You may need to provide the following documents:
   • GST certificate
   • Company PAN card
   • Import-Export Code (IEC)
   • Business address proof
   • Product catalog or list
Yes, you can log in to your account and update your product catalog, pricing, and other details at any time.
To deactivate or delete your account, contact the India World Exports support team through the "Contact Us" page. They will guide you through the process.

3. Product Listings and Showcasing

After registration, you can add products through your seller dashboard. Provide detailed descriptions, high-quality images, pricing, and other relevant information to attract buyers.
To increase visibility:
   • Use high-resolution images.
   • Write clear and detailed product descriptions.
   • Offer competitive pricing.
   • Utilize premium features like featured listings or sponsored ads.
Yes, India World Exports allows you to list both products and services, provided they comply with the platform’s guidelines.
Log in to your seller dashboard, navigate to the product listing, and click on "Edit" or "Delete" to make changes or remove the product.
Yes, certain products may be restricted due to legal or regulatory reasons. Prohibited items include illegal goods, counterfeit products, and items that violate intellectual property rights.

4. Connecting with Buyers

Buyers can send inquiries directly through the platform. You will receive notifications via email or on your seller dashboard.
Log in to your account, go to the "Inquiries" section, and respond to buyer queries promptly. Provide detailed information to build trust and credibility.
Yes, pricing is negotiable. You can communicate directly with buyers to finalize terms and conditions.
If you encounter any issues with a buyer, you can block them through your account settings or report the issue to the India World Exports support team.

5. Payment and Shipping

Payments are handled directly between the buyer and seller. India World Exports does not interfere in payment transactions but recommends using secure payment methods like bank transfers, letters of credit, or escrow services.
Shipping terms (e.g., FOB, CIF, EXW) are agreed upon between the buyer and seller. You can use your preferred logistics provider or work with the buyer’s chosen shipping company.
Common documents include:
   • Commercial invoice
   • Packing list
   • Bill of lading/Airway bill
   • Certificate of origin
   • Insurance documents (if applicable)
Yes, you can create special offers or discounts for buyers. Use the "Promotions" section in your seller dashboard to set up deals.

6. Premium Services

Premium members enjoy benefits such as:
   • Featured product listings
   • Higher visibility in search results
   • Access to advanced analytics and buyer insights
   • Dedicated account manager support
Visit the "Premium Services" section on the website, choose a plan, and complete the payment process. Your account will be upgraded immediately.
Yes, you can cancel your premium membership at any time. However, refunds may not be provided for the remaining subscription period.

7. Security and Trust

Yes, India World Exports uses advanced security measures to protect your data. However, avoid sharing sensitive information like bank details directly on the platform.
You can check buyer profiles, ratings, and reviews on the platform. Additionally, request official business documents or use secure payment methods to minimize risks.
Report the issue immediately to the India World Exports support team. Provide all relevant details, and they will investigate the matter.

8. Support and Assistance

You can reach out to the India World Exports support team via email, phone, or the "Contact Us" page on the website. Support is available during business hours.
Yes, India World Exports provides tutorials, webinars, and guides to help new sellers navigate the platform and optimize their listings.
Yes, you can request a demo or onboarding session by contacting the support team. They will guide you through the platform’s features and functionalities.

9. Legal and Compliance

You need:
   • Import-Export Code (IEC) from DGFT
   • GST registration
   • Compliance with product-specific regulations (e.g., FSSAI for food products)
While the platform does not directly handle documentation, it provides resources and guidelines to help you prepare the necessary paperwork.
Exporting goods from India may qualify for tax benefits under schemes like GST exemption or duty drawback. Consult a tax advisor for specific details.

10. Troubleshooting

Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
Ensure all required documents are uploaded and information is accurate. If issues persist, contact customer support for assistance.
Check your product listings for completeness and accuracy. Consider upgrading to a premium membership for better visibility.
Clear your browser cache or try accessing the platform from a different device. If the issue persists, contact technical support.
Shipping Icon

Free Delivery

And free returns. See checkout for delivery dates.

Shipping Icon

Safe Payment

Pay with the world's most popular and secure payment methods.

Shipping Icon

Shop with Confidence

Our Buyer Protection covers your purchasefrom click to delivery.

Shipping Icon

24/7 Help Center

Have a question? Call a Specialist or chat online.